Aspekt Support Management Methodology enables constant, two-way, effective communication flow between the Aspekt Support Team and Client Authorized Users. The methodology encompasses Task Management System for tracking client requests.
Aspekt Support Management Methodology Benefits for Clients:
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Entire Support Team at disposal
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Structured communication to avoid miscommunication problems
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Clear and specific explanations in written format, with possibility for attachment of additional file formats
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Precise measurement on spent time and resources for every processed request
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Generation of custom reports and detail task analytics
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Privilege based access
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Secure transfer of sensitive data
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Lower communication costs