Increased business volume & multientity option



This CLIENT is a non-profit microcredit organization, established in 1996 and works with the mission to reduce economic causes of poverty in the origin country. The CLIENT provides financial services and technical support to borrowers with no access to bank services and businesses willing to create new jobs. Working with the cause to help socially excluded groups, the CLIENT manages to be one of the best performance MFIs on a global scale, with 68 branch offices on the entire territory of the origin country.

CLIENT has been awarded by the “The smart campaign – keeping clients first in microfinance” with “Client Protection Certification” as a proof of the strong and trustworthy relations this MFI has with its borrowers and that this trust comes from the fact that the financial help had crucial impact on their life.


This MFI operated as a successful organization which had accomplished many valuable results, but for that success to happen the CLIENT included resources way beyond the optimal. A lot of human resources were used to accomplish tasks that could have been done with less human effort and more technological advantage.

Previously, the CLIENT had been working on several decentralized systems, the processing of applications was done in internally developed web application processing system, decentralized from loan generation which was done in a separate system specialized for banking industry and the accounting operations in another system.

Looking to increase the operations further and with a plan for future expansion into acquiring new entity (L.L. Company), the CLIENT required one centralized system in which to integrate and unify all operations and of 2 different types of entities (Foundation and L.L. Company) with different regulatory requirements.

The CLIENT received detailed explanation of ASPEKT technological possibilities and expertise, ensuring that ASPEKT can respond to their complex requirements.


With the implementation of this solution, the CLIENT succeeded to integrate several decentralized systems. The project was planned in cooperation with KPMG Consultancy as intermediary side.

ASPEKT assured to understand all operational obstacles of the CLIENT and adapted the Aspekt Microfinance Software to CLIENT’s specific business processes, integrating all operations on one location, including all core business and supporting operations.

Due to acquisition of new legal entity, the multi-company functionality was introduced. Based on agreed migration strategy, the complete past and current portfolio of both entities were migrated from 2 different Application Processing Systems, 2 Loan Tracking Systems, 2 Different Accounting System and centralized into one integrated solution.

  • The CLIENT received a complex Process Management System that leads users through the process flow and suggests next actions, with the ability to dynamically adapt the process flow, from user interface.

  • The integrated Credit Scoring Module has an adoptable approach of dealing with score card definition and weight parameters directly from user interface, with integrated Dynamic Data Collector for automatic calculation of score results and automatic ranking, based on predefined ranging scheme.

  • Authorized users are able to link questions from Spreadsheet files, directly into the Credit Scoring Cards for further analysis.

  • With the Social Performance & Impact Management Module, the CLIENT resolved one of the main issues when dealing with overview of borrowed money, supporting the complete process from defining social parameters, managing and measuring social impact of Loan Products and complete portfolio, in compliance with Mix Market Standards.

  • Due to the Flexible Product Policy, the CLIENT can assign different Score Cards directly on Loan Product Definition and analyze different types of parameters for every loan product.

  • The CRM Module is vertically integrated with the other modules in the solution, allowing structured tracking of activities by combining borrower’s information from different parts. In that manner the CLIENT can have real time information about borrower’s repayment status at any point of the collaboration process, written, verbal and SMS conversation history, assigned agents, legal activities etc. all on loan level. With Lead Management, the CLIENT can measure success rate of agents and engaged resources until converted to sales, by assigning potential leads to individual agents.

  • The Action List allows management of Time to Yes, Time to Cash, by tracking the time of each step in process flow and analyses of the activities where it’s loosing most of the time in order to define actions for improving staffs’ efficiency.

  • With the automatic and flexible Accounting System, CLIENT’s accountants engage optimal time for processing financial data. The consolidation among corporate departments and processing of complex financial analyses is minimized with only several clicks.

  • The organization of the data is designed in a way that the CLIENT receives fast and in-time generation of the analytic and synthetic management reports.


The CLIENT managed to streamline the complex operations that are performed on a daily basis, saved a lot of time on single-entry system and received extra advantage with the possibility for managing two entities in one system. The benefits are viewable in the employee performances which are on a higher level compared to previous work methods.

  • Top Management received better insight into organizational and individual employees’ performances, creating options for attracting new investors more easily.

  • With the multi-company option, operational results for two different entities are followed from central location, easily comparable and more time-effective.

  • Operational Managers prepare external reporting always at the beginning of every month, consolidated among accounts and in structured report view according to institution’s requirements.

  • With automated and predefined Credit Scoring cards, Loan Officers can combine statistical with subjective decision-making methods, by observing the Score Card results which are generated automatically and have an informative role in the business process flow, allowing exceptional conduct.

  • Front Office employees are more efficient by collecting data on field/site visit, through mobile tablet devices, lowering the time required from performing initial borrower analysis from several days to several minutes.

  • Accountants have better financial insight into borrowed money, as the financial data is better represented and analytic reports are ready-to-use at any time.

  • With automated risk forecast process, Risk Officers can easily compare results for payments allocations, portfolio at risk and delinquency reports, eliminating the threat of risky decisions.

  • Social Performance Reports provide better representation of work performance and provide information on how to attract more investors.

  • System Administrators maintain complete control over the solution by dynamically managing it from user side and tracking user activity with the Log Audit platform, which allows them to receive detailed information about time, user and action performed in the system.

Furthermore, the overall borrower’s experience is improved and borrowers are served faster with shorter decision-making time.

clients say
  • "It's an outstanding system. Having a full overview and control over the branch operations in due time is a huge advantage when corrective actions should take place. Before ASPEKT, it was difficult and lot of effort was invested, to analyze the performance and make conclusions that will lead to improving business processes." - Credit Director
  • "Before ASPEKT, I had to remember all loan conditions, criteria and other rules and I was continuously under pressure not to make any errors. I felt a huge relief when ASPEKT system was introduced, everything is now predefined: amount limitations, interest rates, provisions, etc., even the loan contract templates are automatically generated so no additional double-checking is needed." - Loan Officer
  • "With Aspekt Microfinance Software, we have complete control over the corporate portfolio. Our active portfolio is monitored accurately and we are able to make future assumptions based on historic data, making precise risk assessment." - Risk Manager
  • "Aspekt Microfinance Software helped me better manage my time. When I start in the morning, I can make a quick review for: status of open loan applications, loan disbursements, clients with payments due for the day, new loan in arrears, portfolio outstanding, etc. Everything can be found from one location, so I can efficiently prioritize daily tasks and coordinate other activities with my colleagues." - Loan Officer
  • "Administering one system, from one central location saved time, improved the control and security mechanisms of our IT Department. I’m more than glad to recommend this highly flexible solution to other companies." - System Administrator
  • "With the integrated functionalities and controlling procedures in Aspekt Microfinance Software, we could easily locate a breach of procedures and prevent frauds. The solution is adjusted to detect errors and inappropriate transactions." - Risk Manager
  • "Before ASPEKT, I couldn't monitor neither review my performance. I waited for my Branch Manager to receive reports from head office, to find out about exact number and amount of outstanding loans, PAR and delinquency, drop-outs etc. Now with Aspekt Microfinance Software, I can even predict my performance in near future." - Loan Officer
  • "Before ASPEKT, the field audit in a single branch could last for 4-5 days. Now, with ASPEKT I can do most of the preparation work in my office and be more efficient on the field." - Internal Audit
  • "I can't imagine that all client's information and records are at one place. Before ASPEKT it was extremely difficult to check the credit history of returned clients, and we could make mistakes and approve loans even to rejected clients. With ASPEKT we can also review the repayment history of clients coming from other branches." - Loan Officer
  • "Before ASPEKT, we didn't have reliable information to assess performance. We were overburden with forms and excel spreadsheets and no information on how other branches perform." - Branch Manager
  • "With Aspekt Microfinance Software we can efficiently and accurately control all cash transactions. Borrower's cash receipts are printed from the system only when payment transactions are entered by Loan Officers. This prevents from handing over the cash outside of branches." - Internal Audit
  • "I'm happy now that Loan Officers I'm supervising can spend much more time on a field with clients. Before ASPEKT, the manual administrative work occupied so much of their time so that they were unable to recruit new borrowers and reach the projected growth." - Branch Manager
  • "Once ASPEKT was introduced, our efficiency increased, allowing our MFI to grow by 50% with current human resources. Aspekt Microfinance Software contributes on replacing the manual and routine tasks, so that staff can spent more time on innovations and development." - CEO
  • "ASPEKT is not just a simple loan tracking software. I used to travel in every branch once per month to monitor and appraise each branch performance. Now, I can monitor the progress and identify weaknesses from distance." - Credit Director
  • "With this vendor, we didn’t receive just a system sophisticated to be administered independently from the vendor, we also got entire team that supports us in any situation and is more than happy to help us continuously improve our operations." - System Administrator
  • "Aspekt Microfinance Software as one integrated solution offers full coverage of MFI's business process. It's an excellent management tool that improves decision-making processes. The flexibility and adoptability perfectly match the dynamic environment in which our MFI operates." - CEO
  • "With the centralization of the data we got smart system that streamlines all financial activities we perform on a daily basis. Payment transactions are automatically posted in general ledger and our department is able to perform complex financial analysis, using customized financial reports." - Accounting Officer
  • "Aspekt Microfinance Software is very flexible and managed to fully incorporate our internal risk management policies and procedures. I can generate customized reports on clients and loan portfolio and closely monitor and analyze the credit risk before and after disbursements. The information from the system is the baseline for any improvements on risk policies and procedures I have recommended." - Risk Manager