Automated & centralized data gathering



This CLIENT is a Microfinance Institution, established in October 2007 with a mission to provide micro loans for small business development and housing i.e. to offer financial resources to entrepreneurs, who are not eligible for traditional bank loans, as a result of their small size businesses and also to influence the society with financial help for socially vulnerable categories by offering housing micro loans.

Before ASPEKT, the CLIENT used to process their daily operations in Excel Spreadsheets. As the operational volume increased through the years, the need for a reliable and more complex system was obvious. It was in a crucial period when ASPEKT’s representative approached CLIENT’s representatives to offer actual solutions to operational problems.


The regulatory requirements in the origin country are very specific and prevent independent work of MFIs and in that manner all operations are interconnected with the banking sector. The CLIENT has struggled with Excel Spreadsheets for a long time and didn’t think that it was possible to find someone who can accommodate entirely on regulatory specifics and that was the reason why the Management Board was so rigid about changing the way the CLIENT functioned.

When first approached by ASPEKT, the CLIENT was skeptical how ASPEKT will adapt the microfinance solution for a company that is not entirely operating under the laws of microfinance. The CLIENT was also skeptical about the change, as it would be anyone who has been working in a certain way for a long time, but was aware that the new system will alleviate operations and work of all employees and speed up processes, although it is very difficult to persuade the employees to shift their minds to a new way of working.

The CLIENT was familiar with the past project implementations of ASPEKT and the reputation this vendor had among its clients and decided to give ASPEKT full trust and get involved in a cooperation that brought a lot of positive results.


During the planning period, the CLIENT explained the regulatory requirements in the origin country to ASPEKT. Having in mind the specifics of the regulative, ASPEKT made detailed analysis of the current microfinance platform and identified the parts that needed to be adapted according to the specific requirements of this CLIENT.

The result was deployment of highly flexible solution, comprised only with the features that the CLIENT needed, enabling the loan application processing to be managed more accurately and bank files to be uploaded directly.

The project was planned in details and finished in a surprisingly short period and within budget. The solution covered the application processing all the way until the process of loan disbursement.

The CLIENT received a solution that is user-friendly and completely adapted to their needs. Instead of adjusting margins, looks, fields, etc. in Excel Spreadsheets, the CLIENT received fully functioning Reporting System, which allowed definition of additional reports as needed, easier and faster, with an option for report export in editable format in Excel files.

The manual preparation of borrower’s documentation and physical data entrance was replaced with predefined system templates which are easily adjustable from user side. Loan Officers are able to automatically generate entire loan application documentation from the solution, in printable format as pdf files.


With the implementation of the Aspekt Microfinance Software the CLIENT experienced many operational advantages and the possibility of easier upgrade and integration of new regulatory rules in case the regulative in the country changes.

CLIENT’s employees encountered valuable differences and improvements from the old way of functioning. Now, it can be said that the time for completing daily activities is drastically decreased and employees are able to serve more borrowers than before on a daily basis. The new solution is also very convenient because it enables higher flexibility of all business operations, offering freedom for adaptation, instead of strict Excel Spreadsheets and the previous rigid way of functioning.

Now that the implementation is finished and the CLIENT is actively using the system, the satisfaction from the cooperation with ASPEKT as a trusted partner in the process optimization and workflow improvement is undoubtable, and the CLIENT is happy to recommend it to any company that is looking for a better solution for improving the operations.

clients say
  • "It's an outstanding system. Having a full overview and control over the branch operations in due time is a huge advantage when corrective actions should take place. Before ASPEKT, it was difficult and lot of effort was invested, to analyze the performance and make conclusions that will lead to improving business processes." - Credit Director
  • "Before ASPEKT, I had to remember all loan conditions, criteria and other rules and I was continuously under pressure not to make any errors. I felt a huge relief when ASPEKT system was introduced, everything is now predefined: amount limitations, interest rates, provisions, etc., even the loan contract templates are automatically generated so no additional double-checking is needed." - Loan Officer
  • "With Aspekt Microfinance Software, we have complete control over the corporate portfolio. Our active portfolio is monitored accurately and we are able to make future assumptions based on historic data, making precise risk assessment." - Risk Manager
  • "Aspekt Microfinance Software helped me better manage my time. When I start in the morning, I can make a quick review for: status of open loan applications, loan disbursements, clients with payments due for the day, new loan in arrears, portfolio outstanding, etc. Everything can be found from one location, so I can efficiently prioritize daily tasks and coordinate other activities with my colleagues." - Loan Officer
  • "Administering one system, from one central location saved time, improved the control and security mechanisms of our IT Department. I’m more than glad to recommend this highly flexible solution to other companies." - System Administrator
  • "With the integrated functionalities and controlling procedures in Aspekt Microfinance Software, we could easily locate a breach of procedures and prevent frauds. The solution is adjusted to detect errors and inappropriate transactions." - Risk Manager
  • "Before ASPEKT, I couldn't monitor neither review my performance. I waited for my Branch Manager to receive reports from head office, to find out about exact number and amount of outstanding loans, PAR and delinquency, drop-outs etc. Now with Aspekt Microfinance Software, I can even predict my performance in near future." - Loan Officer
  • "Before ASPEKT, the field audit in a single branch could last for 4-5 days. Now, with ASPEKT I can do most of the preparation work in my office and be more efficient on the field." - Internal Audit
  • "I can't imagine that all client's information and records are at one place. Before ASPEKT it was extremely difficult to check the credit history of returned clients, and we could make mistakes and approve loans even to rejected clients. With ASPEKT we can also review the repayment history of clients coming from other branches." - Loan Officer
  • "Before ASPEKT, we didn't have reliable information to assess performance. We were overburden with forms and excel spreadsheets and no information on how other branches perform." - Branch Manager
  • "With Aspekt Microfinance Software we can efficiently and accurately control all cash transactions. Borrower's cash receipts are printed from the system only when payment transactions are entered by Loan Officers. This prevents from handing over the cash outside of branches." - Internal Audit
  • "I'm happy now that Loan Officers I'm supervising can spend much more time on a field with clients. Before ASPEKT, the manual administrative work occupied so much of their time so that they were unable to recruit new borrowers and reach the projected growth." - Branch Manager
  • "Once ASPEKT was introduced, our efficiency increased, allowing our MFI to grow by 50% with current human resources. Aspekt Microfinance Software contributes on replacing the manual and routine tasks, so that staff can spent more time on innovations and development." - CEO
  • "ASPEKT is not just a simple loan tracking software. I used to travel in every branch once per month to monitor and appraise each branch performance. Now, I can monitor the progress and identify weaknesses from distance." - Credit Director
  • "With this vendor, we didn’t receive just a system sophisticated to be administered independently from the vendor, we also got entire team that supports us in any situation and is more than happy to help us continuously improve our operations." - System Administrator
  • "Aspekt Microfinance Software as one integrated solution offers full coverage of MFI's business process. It's an excellent management tool that improves decision-making processes. The flexibility and adoptability perfectly match the dynamic environment in which our MFI operates." - CEO
  • "With the centralization of the data we got smart system that streamlines all financial activities we perform on a daily basis. Payment transactions are automatically posted in general ledger and our department is able to perform complex financial analysis, using customized financial reports." - Accounting Officer
  • "Aspekt Microfinance Software is very flexible and managed to fully incorporate our internal risk management policies and procedures. I can generate customized reports on clients and loan portfolio and closely monitor and analyze the credit risk before and after disbursements. The information from the system is the baseline for any improvements on risk policies and procedures I have recommended." - Risk Manager